Refund policy

Return & Refund Policy

Effective Date: July 10, 2026

At Silly Bean, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help.

Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
  • Be unworn, unwashed, and unused.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Include proof of purchase or your order number.
Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
  • Gift Cards
  • Clearance or Final Sale items
  • Personalized or custom-made products
  • Items that have been washed, worn, or damaged after delivery


Exchanges
Need a different size or received the wrong item? Contact us within 30 days of delivery, and we'll gladly assist with an exchange, subject to product availability.

Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Include:
  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging


We'll review your claim promptly and arrange a replacement or refund when applicable.

How to Start a Return
To request a return, please contact our Customer Support team with your:
  • Order number
  • Full name
  • Reason for the return


Once your return is approved, we'll provide return instructions and the return shipping address.
Please do not send items back without first contacting us.

Return Shipping
Customers are responsible for return shipping costs unless:
  • The item was damaged upon arrival.
  • The incorrect item was shipped.
  • The product has a manufacturing defect.


Original shipping charges are non-refundable unless the return is due to our error.

Refunds
After we receive and inspect your returned item, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment, it cannot be canceled and must follow our standard return process after delivery.

Contact Us
If you have any questions about this Return & Refund Policy or need assistance with your order, please contact our Customer Support team through the Contact page on our website.

Thank you for shopping with Silly Bean. We appreciate your trust and look forward to providing products you'll love.